Refund Policy – Selda Bergman Art
This Refund Policy explains the conditions under which refunds, returns, and exchanges may be requested for purchases made through seldabergman.com (“the Site”). By placing an order, you agree to the terms described below.
General Principles
All artworks and products are handled with care and prepared for shipment to ensure they arrive in excellent condition. Due to the nature of original art and custom-made items, certain products are not eligible for returns unless they arrive damaged or defective.
Customers are responsible for reviewing product descriptions, dimensions, materials, and images before purchasing.
Non‑Refundable Items
Original artworks, commissioned pieces, personalized items, and custom-made products are non-refundable. These items are created individually and cannot be resold or reproduced once purchased.
Digital products, if offered on the Site, are also non-refundable once delivered.
Eligible Returns
Prints and non-custom products may be eligible for return if the following conditions are met:
The item is unused and in its original condition The item is returned in its original packaging The return request is submitted within the timeframe stated on the Site The item is not a custom or original artwork
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If an item arrives damaged or you receive the wrong product, you must contact the Site promptly. Photographs of the damage or incorrect item must be provided to assess the issue.
Depending on the situation, the Site may offer:
A replacement A repair (if applicable) A partial refund A full refund
The resolution will be determined based on the condition of the item and the nature of the issue.
Return Process
To initiate a return, customers must contact the Site using the email address provided below. Unauthorized returns may not be accepted.
Once the return is approved, instructions for packaging and shipping the item will be provided. Items must be shipped using a trackable method. The Site is not responsible for items lost or damaged during return shipping.
Refunds
Refunds are issued to the original payment method once the returned item is received and inspected. Processing times may vary depending on the payment provider.
Shipping costs are non-refundable unless the return is due to an error made by the Site.
Exchanges
Exchanges may be offered for eligible products if the requested item is in stock. Exchanges for original artworks or custom items are not available.
Contact
For questions or return requests, contact:
Email: seldabergman@gmail.com Address: Selda Bergman Art, Malmö, Sweden
Last updated: 2026
Shipping Policy – Selda Bergman Art
This Shipping Policy explains how orders are processed, packaged, and delivered when purchased through seldabergman.com (“the Site”).
Order Processing
Orders are prepared and shipped as quickly as possible. Processing times may vary depending on the product type, order volume, and whether the item is made to order.
Original artworks may require additional preparation time to ensure safe packaging. Prints and non-custom products may ship sooner depending on stock availability.
Customers will receive a confirmation email once the order has been placed and another notification when the order has been shipped.
Shipping Methods
Orders are shipped using reliable carriers selected based on destination, product type, and service availability. Tracking information will be provided when available.
Shipping methods may include standard, tracked, or insured delivery depending on the value and nature of the item.
Shipping Times
Delivery times vary depending on the destination, carrier, customs processing, and external factors. Estimated delivery times are provided for guidance but are not guaranteed.
Delays caused by carriers, customs, weather conditions, or other external factors are outside the Site’s control.
Shipping Costs
Shipping costs are calculated at checkout based on destination, product weight, size, and shipping method. Customers are responsible for any customs duties, taxes, or import fees required by their country.
Packaging
All artworks and products are packaged securely to ensure safe delivery. Original artworks may be shipped in reinforced packaging, tubes, or crates depending on size and medium.
If special packaging is required, customers will be informed before the order is shipped.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.
The Site is not responsible for delays or losses caused by incorrect address information.
Lost or Delayed Shipments
If a shipment is significantly delayed or appears lost, customers should contact the Site. The carrier may require an investigation period before a replacement or refund can be issued.
The Site will assist in resolving the issue but cannot guarantee outcomes determined by the carrier.
Damaged Shipments
If an item arrives damaged, customers must contact the Site promptly with photographs of the packaging and the item. A replacement, repair, or refund will be arranged depending on the situation.
Contact
For questions regarding shipping, delivery, or tracking, contact:
Email: seldabergman@gmail.com Address: Selda Bergman Art, Malmö, Sweden
Last updated: 2026